Because of this last minute cancelation I have lost a client and it posed great inconvenience. I am only able to walk so far and, I have explained this to them multiple times, but to move it on short notice to a location MILES (and inaccessible via walking) away from me is unacceptable. The customer service agents were surly and rude, looking to insult me by offering me, and I quote, "5 minutes of driving time". I have been told by every single phone agent that I contacted that zipcar was in the wrong and they all gave me different reasons and refused to provide the same compensation as the previous incident. This time I have spent over two hours on the phone, waited 72 hours for an email back only to dismiss me and tell me that they fulfilled their duty to me. Previously when this occurred, zipcar refunded me and provided me credit in driving hours for what the scheduled trip would have been. Zipcar with short and unacceptable notice transferred my reservation that I made days prior to another vehicle that is unreachable by me due to a physically limiting disability. BBB, please urge Zipcar to refund the $70 for the parking ticket charges asap.
I won't advocate for their brand like I used to. This is completely not on me and Zipcar needs to refund my $70.Seriously, this is not the kind of service and experience I expect from Zipcar and that is why I am considering canceling my membership after 17 years. But they left the car as it was (after telling me to leave the car where I left it) and the result was a parking ticket issued the next day. The specific charges are: Parking Violation (********* in *************, *************) at 1:34pm $40.00 Processing Fee for Violation (*********) on 1:34pm $30.00 Note that I returned the car on and Zipcar had plenty of time to remedy the parking situation. Months later, I find out I am getting charged $70 for a ticket when ***** insisted that I would be okay in parking the car where I parked it. I have the phone records on my phone to prove that I did call Zipcar and that I waited a very long time to get help during this horrible situation. The parking spot was very near the actual Zipcar parking spot. I finally got ***** on the line and she told me to leave the car in the spot where I left it. This completely defeated the purpose of Zipcar being convenient to use. That was super-inconvenient for me and I had to wait on hold for an hour to speak to someone to find out what I should do. As a member since **** who has never returned a car late or caused any trouble for Zipcar, I am disappointed in this whole situation.When I returned the Zipcar back in March 20, 2022, both Zipcar spaces in the assigned parking lot were taken. I was told I'd be contacted in a couple of days but it's been 4 days we're now going into the weekend. Bit annoying that they have a monopoly on pay by the hour in our area so even if they disappoint not sure on what other options have.I have been waiting to hear if Zipcar going to dismiss the parking ticket charges from my account. Email/ raise a ticket only sometimes get a response.
Damage doesn't get repaired so there are always far too many scratches and dents to write down (2) the helpdesk, if want to ask a question, is terrible.
Call zipcar full#
So noted all the existing damage and went to put in the book but we found the book was completely full and people started to write on the cover and was a pointless process. On our first trip we followed the process properly. Negatives are (1) van damage - the process says to record any damage in the book in the glove compartment. We require at night and they have a good value night rate. We have found overall great product that suits our needs. Been using Zipcar for van rental for nearly 1 year now.
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